EXISTING NASSAU OTB ACCOUNT

Can I use my Nassau OTB Telephone Betting Account to wager on the internet from my PC or mobile device?
Yes, you can use the same account number and PIN that you use to wager on the telephone and in Nassau OTB branches. You must be a New York State resident to wager on the internet.

T&C'S

BETNOWNY PLAYERS CLUB REWARD PROGRAM

Does Nassau OTB have a rewards program?
Yes, Nassau OTB also provides the BetNowNY Players Club, the premier rewards program. The more you play, the more we pay. Members earn rewards, including cash deposited to your account, by wagering a minimum of $2,000 a month.

Can I use my BetNowNY Players Club account to wager online?
Yes, a BetNowNY Players Club account is both a wagering account and a rewards program.

Click here for more information on the BetNowNY Players Club.

OPEN AN ACCOUNT

Can I open a Nassau OTB wagering or Players Club account online?

Open a Nassau OTB or Players Club wagering account online from the Open Account link on the home page at Nassauotb.com

Can I open a Nassau OTB wagering or Players Club account in person or by mail?

To open an account in person or by mail you must read and accept the Nassau OTB Permanent Wagering Account Rules, fill out an application, submit a copy of proper identification to verify your age, and residency in New York State and make an initial deposit of $10 dollars or more. Nassau OTB Permanent Wagering Account Rules and application form are provided below. When complete, you may submit it in one of the following ways:

• By mail to:
  Customer Service
  Nassau Regional Off-Track Betting Corporation
  P.O. Box 69
  Hempstead, NY 11550
  
  
• In person at any Nassau OTB branch location, the Race Palace or Customer Service. Click here for branch locations, addresses and hours of operation.

Patrons must be at least 21 years of age.

Acceptable forms of identification include:

• Drivers License
• State Issued ID
• Passport ID
• Alien Registration Card
• Birth Certificate

Signature Verification: You must submit either a driver's license or social security card, or an additional government document containing your signature for verification purposes.

Account holder's residency and social security number will be verified prior to account opening.

If you have a question about proper identification please call Customer Service at 516-572-2800 ext 178 or 179.

Click here for account wagering application form (PDF format).

Click here for Nassau OTB Permanent Account Rules, Personal Check and Money Order Deposit Requirements and Bank or Travelers Check Deposit Requirements (PDF Format).

Initial deposit minimum for a new account is $10. You may make your initial deposit by cash, money order or personal check (please refer to check and money order deposit requirements attached to the account rules). DO NOT MAIL CASH. Once your account is open, subsequent deposits may be made online via Deposit Now ACH funds transfers, or for accounts open 90 days via credit card advance.

DEPOSIT NOW ACH FUNDS TRANSFER

What is Deposit Now ACH Funds Transfer?
Deposit Now ACH (Automated Clearing House) funds transfer allows you to transfer funds from your bank account to your wagering account. It is available from your PC at nassauotb.com but is not supported on our mobile site (m.nassauotb.com or nassauotb.mobi).You do not need to pre-register. All you need is your bank name, routing and account number which is available on your bank checks or statement. The bank account must be in your name.

Is my banking information secure?
Yes; the connection between your browser and our web servers is a secure connection which means that all data is encrypted. We transmit your ACH request to the banking network via a secure encrypted network and most importantly we never keep your account details on our servers or databases.

How can I use Deposit Now ACH funds transfer to deposit money to my Nassau OTB account?
Deposit Now ACH funds transfer is only available on-line at www.nassauotb.com from your Personal computer.

USING THE SITE

Who can login?
You must have a Nassau OTB or BetNowNY wagering account, be a resident of New York State and confirm that you are currently located in New York State.

Are there limits on amounts wagered?
Minimum wagers for all bets are determined by the host tracks.

Once I've placed a wager, may I cancel it?
Online wagers may be cancelled, if the pool has not closed, by calling 1-800-TEL-BETS (1-800-835-2387). All wager cancellations are subject to New York State Racing and Wagering Board regulations.

How can I make a Deposit or a Withdrawal from my Account?
A minimum deposit of $10 must be made to open an account. Initial deposits can be made with cash, check or money order. Subsequent deposits can be made via Deposit Now ACH transfers and for accounts open 90 days or more, credit card advance.
Click here for more information on Deposits.
Withdrawals can be made in person at Nassau OTB branches, the Race Palace and Fast Track locations or via check request.
Click here for more information on Withdrawals.

Is my Account only good for Internet Wagering and Mobile Wagering?
You can use the same Account number and PIN to wager online, in Nassau OTB branches, the Race Palace and Fast Track locations and via the Touch Tone (IVR) system and live telephone operators.

How Can I make a Telephone Wager?

Call the Touch Tone system at 1-877-TELBETT (1-877-835-2388).
Click here for the Touch Tone Betting Guide.
Click here for the Touch Tone Track and Wager Codes.

Call the live operator telephone betting center at 1-800-TELBETS (1-800-835-2387).
Click here for the Live Operator Telephone Betting Guide.

Will I receive Track Prices for winning wagers placed at nassauotb.com m.nassauotb.com and nassauotb.com.mobi?
You will receive Track Prices for all winning wagers placed online at Nassau OTB's websites.
Nassau OTB waives the surcharge for any winning wagers placed:

• Online at nassauotb.com, m.nassauotb.com and nassauotb.mobi
• At the Race Palace
• At branch and Fast Track locations and by telephone if your account has a $300 balance or more at the beginning of the call or wager session.

Any special software required to use Nassau OTB's mobile wagering sites?
There is no special software required to place wagers. Everything works through standard Internet browsers.

How will I know if my wager was accepted?
Players receive immediate notification verifying each wager that has been accepted. Each accepted wager is given a unique transaction number.

Am I able to view my wagering history?
Yes. Players can view their wagering history in the " My Bets " section. Account wagers made via the telephone and at Nassau OTB locations can be viewed there as well as online wagers.

Is your site secure?

We are using the latest technology to ensure your information's safety and privacy. The website is secured via SSL certificates issued by VeriSign. All sensitive information entered on our site is encrypted using minimum 128-bit SSL encryption.

When you log into the application, your account number, PIN are all transmitted securely because this is your confidential and personal account information. This information is sent to and stored on our server with a session identifier number. After logging in, the actual betting and information pages are done outside of Secure Sockets Layer (SSL) so that the application can run efficiently. The session identifier number is linked to your bets in this application rather than your confidential account information. When you place a bet, it is transmitted along with a session identifier. When it reaches our server it uses the session identifier to match your bets to your account information, which you had previously transmitted securely. Because the server does all of this removed from visibility to the Internet, and within the server side of the application, your confidential information is well protected from the outside world. We found this secure and insecure page mix gave us the best performance while maintaining your account security.

Where can I find technical support or help when I'm having a problem?
Call Customer Service at 516-572-2800 ext 178 or 179
E-mail Customer Service at [email protected]